Cancellation, rescheduling & refunds

Mentorship plans include a number of mentor session credits. You book a session by choosing an available time slot published by your mentor; the booking reserves one credit immediately.

Sessions must be booked at least 24 hours before the session start time. Slots that are less than 24 hours away cannot be booked, so that your mentor has time to prepare for your session.

You can hold one upcoming mentor session at a time. Once that session is completed or cancelled, you can book your next session with another available credit.

You can cancel an upcoming session from your mentor page at any time before the scheduled start time, including less than 24 hours before it begins. There is no automatic late-cancellation penalty.

When you cancel before the session begins, the reserved credit is returned to your balance and the time slot is released, so you can book another session — the new session must also be at least 24 hours away.

Once the scheduled start time has been reached, the session can no longer be cancelled online and the credit is not returned automatically. The session record is kept so your mentor can record the outcome. Exceptional circumstances (illness, emergencies, technical problems on our side) can be reviewed by us and we may grant a complimentary session credit, but this is discretionary and not guaranteed.

To reschedule, cancel the existing session before it starts and book the new slot that suits you. A completed session consumes its credit and cannot be returned.

Session credits remain valid for 6 months from the date they are granted, even if your platform access period ends sooner. Expired credits are no longer bookable.

The Foundation plan is a monthly subscription. You can cancel at any time; your access continues until the end of the period you have already paid for, and you will not be charged again. Cancelling does not delete your account or your data.

One-time mentorship packages are refundable in full only if no mentor session has been delivered and no session credit has been consumed. Once a mentor session has taken place, that part of the package has been delivered and is no longer refundable.

Subscription payments already made for the current period are not refunded, since access remains available for the rest of that period.

Where mandatory consumer law in your country gives you a stronger right of withdrawal, that law applies. If you think something has gone wrong with a payment, contact us and we will look at it personally.

Cancel a session from your mentor page, or write to us at support@wiselymentor.com or through our contact page. Please include the email address on your account.